Plenty of drivers book a Greenlight Hub appointment for something the Driver app would have settled faster, and a good share of the ones who genuinely need to be there arrive missing a document the hub is not allowed to accept a photo of. Both of those cost a morning in E1W and neither shows up until you are standing at the desk.
This page settles two things: where the London hub is as of August 2026, and what Uber's staff there are actually permitted to fix. It does not cover the badge itself. If you are still working towards one, read the full PCO badge process, from the medical to the assessments instead.
Where the London hub is, as of August 2026
The Uber Greenlight Hub for London is at Moretown, Building 2, Ground Floor, 4 Thomas More Street, London E1W 1YW. Doctorcall, which runs TfL medicals there under a partnership with Uber, gives that as the appointment venue.
There is exactly one. Uber's help article on which Greenlight Hub to attend lists a single London entry and sets its catchment as the whole Transport for London licensing area, rather than mapping hubs to individual councils the way it does elsewhere in the UK. That entry gives no address, only the catchment. London used to have several sites. In May 2020 Uber announced it would permanently close around 180 Greenlight Hubs worldwide, roughly 40 percent of more than 450 driver centres, on the reasoning that most in-person issues could be handled online. London came out of that with one building.
The reason your search results are a mess is that Uber publishes no indexable page carrying the address or the hours anywhere on its site. The help article titled "I need to visit a Greenlight Hub" returns a login prompt. So scraped business directories fill the vacuum, and they are unreliable: several give Aldgate Tower, 2 Leman Street, E1 8FA, which is Uber London Ltd's registered office, not the hub you have been booked into. Take the address from your booking confirmation and treat directory data as noise.
Opening hours, and why you should not trust this page over your booking
Weekdays only, closed at weekends, closed over the middle of the day. Beyond that the published listings disagree with each other about which weekday is the reduced one, and the disagreement is the part that costs you a journey.
One set gives Wednesday as afternoons only, from 14:30, with no morning session at all. Another has Monday closed entirely. A third runs Monday to Thursday from 09:30 with only Friday cut short. The flat pattern that circulates most widely, 09:30 to 12:00 and then 13:00 to 17:00 every weekday, fits none of them.
Uber publishes none of this itself. The version that binds is the slot the Driver app offers you and the confirmation email that follows. Hours have moved before. Book, read the confirmation, and go at the time on it.
Appointment or walk-in, and why Uber says both
Uber's own pages contradict each other here, in public, and it is worth knowing which page you are being sent by.
For existing drivers with an account problem, everything routes through a booked appointment. Uber's driver contact page offers the Help Centre, the Driver app and in-person appointments, with no walk-in route and no phone number. The dedicated help article on visiting a hub says only that you should click through to book.
For prospective drivers on the Ignition programme, Uber's London licensing page says the opposite in plain words: you can visit the Greenlight Hub at any time during opening hours, and you can drop by for help submitting your private hire application. The pages that actually run the programme do not agree. Uber's Ignition help article tells prospective drivers to request an Ignition support appointment using the official UK booking link, and gives no walk-in route at all. Uber's topographical prep page is the same shape: click here to book a free in-person training session. All of them are live in August 2026.
Book. The appointment costs nothing and the journey across London costs you a morning either way.
Uber sets the booking flow out on its driver contact page: open the Driver app, tap Help, tap Book an in-person appointment, choose the issue you need help with, then tap Schedule an appointment.
What the hub can actually do
Ignition sessions. Free support for drivers who do not yet hold a badge, including help submitting the private hire application itself.
Enhanced DBS submission. Uber's London DBS page states that staff can help you submit an enhanced DBS check at the Ignition session. You complete it through the Online Disclosures portal Uber links to.
The TfL medical. Doctorcall runs Group 2 medicals at the hub for £90, paid at booking and non-refundable, bookable on 020 7535 1875.
Free topographical training. Uber's London page says you can book a free in-person topographical index training session with a Greenlight Hub Expert, with an A-Z supplied for use during the session. Read that with the date in mind. TfL changed the topographical format in May 2026, to three digital routes rather than four and 70 minutes rather than 90, and the A-Z index questions went with it. TfL's own topographical page no longer mentions an A-Z anywhere. That change is documented by training providers rather than by a TfL notice, so treat it as worth checking, and ask what the session now covers before you book a morning around it. Uber publishes no schedule for the sessions either. The assessment itself is TfL's, and what the topographical test asks and how to pass it is set out separately.
Onboarding. Document verification against your originals. Uber's onboarding article says your profile photo is verified and taken at the hub, and its Greenlight activation article says the same, so expect the photo at that appointment.
General account and app support. For the narrow set of problems that need a person rather than an upload.
What the hub cannot do
It does not carry out your TfL licensing inspection. That is booked with TfL and carried out by NSL at a TfL inspection site, with a free retest bookable within 21 days. The line you will see copied across blog posts saying Greenlight Hubs do vehicle inspections is recycled American content. It is not how London works. What TfL's licensing inspection actually checks is a different appointment at a different address.
It is not TfL. Licence applications, renewals, SERU, the English language assessment and the topographical assessment are all TfL's. SERU and the topographical assessment are sat at a TfL driver assessment centre, and TfL's topographical page currently names one, Pier Walk in North Greenwich. TfL has used a second centre at West Kensington, and centres have moved before, so read the venue off your booking rather than off any article. The English language requirement works differently again: TfL says the speaking and listening assessment is undertaken by secure video or telephone link within TfL premises. TfL's licensing application pages give no role to Uber or to any other operator. Fees follow the same rule: check TfL, not Uber, because Uber's London page currently shows both £310 and £343 as the cost on the same page. The fees are TfL's, not Uber's, they are listed on TfL's private hire driver licence page, and the badge article sets out where each one lands in the process.
A deactivation is not argued at the desk. Uber's public deactivation review page says the route runs through the app, and that any steps to regain access come in the deactivation message itself. The deadline matters more than the route, and it is on that same page: drivers have four months from the date of deactivation to request a review through the app, for safety related deactivations. Miss that and the route closes. A hub slot booked to argue one is very unlikely to change the outcome.
It cannot override a document rejection whose cause is a rule. If your insurer is not on Uber's accepted London list, or your MOT falls outside Uber's window, no member of staff can add an insurer to a list or restart a clock. That is a paperwork problem with a paperwork fix, and why Uber refuses cars that TfL has already licensed covers the reasons in full.
For new London drivers, Uber does require the in-person visit: its onboarding article has you complete the pre-boarding online course and then attend a Greenlight Hub to activate the account. Routine document upload afterwards is a different thing, and that is an app job.
What to bring, by appointment type
Different appointments, different lists. The commonest wasted journeys are the wrong day and the wrong document.
Onboarding. Your TfL private hire driver licence, meaning both the paper licence and the badge, plus your plastic DVLA driving licence. Originals only. Uber's onboarding help article states that photos and scans are not accepted. Drivers who leave the paper counterpart at home get sent home.
Ignition. Passport, your driving licence, your National Insurance number, a bank statement, and a utility bill no older than three months. Completely different set. Ignition is for drivers who do not yet have a badge.
The Doctorcall medical. Photo ID, your full GP medical records, driving glasses or lenses with the current prescription, details of your conditions and medications, and TfL form TPH/204 with sections A, B and C already completed. Summary printouts are refused, and the £90 is already spent by then.
Routine document upload is not a hub job in London. Uber's documents page sends London drivers to the app, and the only UK councils on that page requiring a document in person are Swindon and Nottingham.
If you are in a hire car, the paperwork is not yours to produce
Uber verifies a vehicle using documents that belong to whoever owns it. On a rented car, four things matter and none of them sit in your name. The V5C, registered to the fleet. A hire and reward policy from an insurer Uber accepts. The driver schedule naming you specifically, where the certificate says the persons entitled to drive are any person named on the policy schedule. And a taxi fleet permission letter, where the cover runs on a fleet policy.
None of that is producible by a driver on the day, and nobody at Thomas More Street can generate it either. Ask your operator for the driver schedule and the permission letter before the appointment, in writing, so you have a record of the request. How insurance works on a rented PCO car sets out which policy documents Uber expects and who holds them.
Getting there
E1W 1YW sits east of the City, and Tower Hill and Tower Gateway are the practical way in. If you are driving, check TfL's own charging map rather than assuming. The Congestion Charge boundary runs close enough to matter, though the hub itself sits just outside it. The ULEZ covers the whole of London, so there is no boundary to be on the right side of. The individual charges, and which ones a PHV actually pays, are in the Congestion Charge and ULEZ rules for London PHV drivers.
FAQ
Where is the London hub now? Take the address off your booking confirmation. If a listing gives you Aldgate Tower, that is Uber London Ltd's registered office rather than the hub.
What are the opening hours? Weekdays only, with a midday close, and the listings disagree over which weekday is reduced. Take the time off your confirmation email.
Is there parking at Thomas More Street? Uber publishes nothing about parking, and the site is an office building rather than a depot with a driver car park, so assume you are paying to park nearby. A licensed PHV meets the ULEZ standard, so the parking is the only cost. Tower Hill and Tower Gateway are the easier route in.
Can I bring someone with me? Nothing published bars it, and drivers do bring a family member for help with the language. The documents still have to be yours and original, and nobody can sign a TfL form or sit an assessment on your behalf.
My badge is still in the post. Should I book onboarding anyway? No. Wait until the paper licence and the badge are physically in your hand. A TfL confirmation email is not the licence, photos and scans are refused, and a late badge is a TfL query rather than a hub one.
What happens if I miss my slot? Rebook it the same way, through Help in the Driver app. A missed Doctorcall medical is the expensive one, because the £90 is paid at booking and is not refunded.
Does a second medical cost again? Not always. Doctorcall allows one complimentary follow-up appointment where critical information was missing at the first one, naming complete medical records and an optician's report, or where TfL issues a Further Information Request form. Any appointment after that is £90 in full. A deferral or a fail is an outcome rather than a missing document, so it earns no refund.
Can I do the whole thing online instead? Not entirely. You complete Uber's pre-boarding online course first, and Uber then gives you a link to book the appointment where your original documents are checked in person. Everything else, including routine document upload, is faster in the app.
I went to the hub and I am still not active. Why? The visit is not the last gate. Your documents still have to clear review, Uber's own safety screening has to complete, and a Real-Time ID check can hold an account until you pass it. Right to work is a document you upload before activation rather than a check that runs afterwards, and the enhanced DBS, if you sat one at Ignition, went in well before this stage. You can follow a DBS application on the DBS tracking service, using the reference number and your date of birth, with no account needed. DBS aims to complete 80 percent of enhanced checks within 14 days, and the whole process commonly runs several weeks longer than that. The escalation route and the rest of the DBS mechanics sit in the badge article.
Can I use the London hub if my badge is from another council? No. The London hub covers the TfL licensing area. Other hubs are mapped to their own councils, so a driver licensed outside London goes to the hub for that authority.
Is there anything faster than an appointment? Usually. Uber says in-app help is available 24 hours a day, seven days a week, and the call option sits in the Driver app's Help section. Uber's driver contact page publishes no Greenlight-specific number at all, so any hub phone number you find in a listing is not one Uber stands behind.
The line to remember
Book it, bring originals, and go only for the thing that needs a human holding your paper licence: onboarding, an Ignition session with the DBS submission, or the medical. Everything else is either an app job or a TfL job, and the hub cannot do either on your behalf.
And the hub is one gate, not the last one. A driver walks out of Thomas More Street activated and still earns nothing without a compliant car, which is the gate that decides which tiers you can work at all, set out in the vehicle requirements for every Uber tier in London.